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Answer Bot / Messaging - Insert Custom Links



Gepostet 02. Feb. 2022

We want to be able to insert links into Flow Builder in a visually appealing way.

It would be great if there was either a way to format a link in the Bot Message (either with HTML or Markdown would be satisfactory as an editor would be quite complex). Or have a step option as a link where you can put the display name of the link and then the destination URL. 

This would allow for some ways to direct people to third-party resources or other help centers. As a company that has 13 Help Centers and an Internal Knowledge Base, plus data repositories of working documents, and webinars happening consistently this would be a great way to incorporate some more advanced steps directing people to webinars, outside content, or even content within the community while remaining visually appealing.


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Shawna James

Community Product Feedback Specialist

Hey Alan, our PM team is aware of the feature request and does have it on the roadmap to work on in 2025. There are no current commitments of release date but we will update the Community via Product Announcements as it becomes available. Thanks again for raising!

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