User profile in email template without indenting the body text?

3 Kommentare

  • Neil
    Zendesk Customer Care
    Hi Daniel,

    For a better understanding of what your goal with this custom email template is, will you be able to provide some samples of what the current email template renders versus the adjustments you were aiming for?
     
    0
  • Daniël Nieuwendijk

    Hi Neil,

    Thanks for engaging! I'd like to be able to go from this:

    to something along the lines of this:

    I find that the column of whitespace on the left is unnecessary. As becomes clear from the second picture, removing the whitespace makes it possible to fit quite a bit more text on the screen.

    0
  • Neil
    Zendesk Customer Care
    Hi Daniel,

    Thank you for the very helpful examples. 

    I'm afraid the text field location cannot be changed or restructured in that way. It may be possible with custom code, but that'd be outside our scope. 
    We would highly encourage you to create a new post in the Support Product Feedback topic in our community to engage with other users who may have similar needs and discuss possible workarounds.
    0

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