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Posting automatic comments

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Carmel Kleinman

Gepostet 09. Feb. 2022

We receive tickets both via form/email, and via ticket sharing.

We have an automated response for tickets receive via form/email, but when a ticket is shared there is no way to automatically reply to the client on the ticket, and say that we received the ticket. We don't want to send an email because we want the response to happen in the same channel - meaning via ticket sharing.

Thanks,

Carmel

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    Growthdot

    Hi Carmel Kleinman,

    You can automatically add comments to specific tickets with the Proactive Campaigns app. It has a new automation feature, so you can use it to send emails and add internal notes to update tickets in bulk. The app adds internal notes when tickets enter the list filtered by specific criteria. It's extremely simple to use!

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