Process for adding Agents


2 Kommentare

  • Isaiah Petersen

    We have remote authentication enabled so when I click on "Add user", which I never needed to do as long as the person had emailed in and created a ticket, I get a warning about it.  I do not think I need to "add user" as this person has created many tickets.  I just need to know how, in the new Admin Center, to find "users" and upgrade them to "Agents".

  • Mike DR
    Zendesk Customer Care
    Hi Isiaha, you can use the Customers () button to see the list of end users and you may also do a search. Article: About the Customers (end users) page.

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