Request - CC an email address without manually adding a new user
We wish to be able to simply add an email address in the CC field without manually creating a new user.
It is possible to just add an email in the Recipient field and it'll automatically set up a user when creating a ticket that way, but when adding a CC, you have to manually 'add user' each time, and there is often a loading time each time this needs to be done.
yes, this is super annoying!
Not only does it require you to Add the user but it's a really dumb popup in that it doesn't copy and paste what you just typed into the email field so now you have to type it a second time. Lame!
Oh, and it blocks out the ticket that you're working on so you can't read your ticket where the email address is listed in a previous response.
It also seems to force you to type in a Name in addition to the email address, which I don't always know. Seems like a downgrade from the older pre-followers CC experience where you could just enter an email address into the CC box in the sidebar
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