Tickets open on agent that we use for api

image avatar

נאור .ב (טכנית)

Gepostet 22. Feb. 2022

We using api to create tickets from our website, but some tickets opened with the name of the agent we use for api authentication as the requester

0

1

1 Kommentar

Datum
    Neueste
      image avatar

      Sebastiaan (Sparkly ⭐)

      Hey Naor Be,

      Did you consider using the create request endpoint instead? (Not sure if it suits your needs and setup!)

      Anyway; the API user will be used as 'submitter', but the ticket should get the 'requester' you pass in the payload to the API. Could it be that on some occasions no requester data is passed? In that case it will default to the API user.

      0

      Melden Sie sich an, um einen Kommentar zu hinterlassen.

      Sie finden nicht, wonach Sie suchen?

      Neuer Post