Feature Request Summary:
The new agent workspace uses the requester's name in the tab for that particular ticket. This is a change from the old version that used the ticket title. Having the title versus the requester's name is WAY more helpful and I would like to ability to revert that back or choose what detail is displayed in the ticket tab
We sometimes have multiple tickets from the same requester, which causes an obvious issue with this new setup. Or, we simply don't have the brain power to memorize what issue each specific request is having. Making use of the ticket tabs, which is a great feature in itself, would be way more effective if the change was reverted back so that the ticket title was displayed in the tab.
Business impact of limitation or missing feature:
This change renders the formerly very effective ticket tab functionality way less useful. Slows down our agents, leads to more confusion than the old version did, and just seems like a step in the wrong direction.
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