Article Owner API endpoint

4 Kommentare

  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Dinesh Korgaokar

    Thank you for sharing your case. We don't have any immediate plans to change our current API. But I'll make sure to note down this request for the future. 

  • Ryan Boyer

    I agree with this feedback post. Currently, this field is not reportable in Explore. Furthermore, we cannot get this data from the Help Center API. Since we use the Owner field as the individual who is responsible for maintaining the article, this is the field that is most up to date, not the author field. The author field is the first person that created the article. Thus, we need a way to be able to export and report on the Owner field, but we currently do not have one.

  • Chris Sinclair

    We need this too. Really frustrating that you can't use the API to create a list of article owners (or those that are missing ownership) or to be able to automatically assign a ticket (when being created) to the group of the article owner (when clicking through via the article to create a new ticket)

  • Stuart Buckingham

    This is a big dropped ball here - disappointing that this basic functionality was not included in the API.


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