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Agent must not be able to change his email address
Gepostet 04. März 2022
We had an agent who accidentally overwrote his own email address with another.
Thus, he locked himself out and authorized a foreign person.
Requirement: It must not be possible for team members to change their email address.
Only admins are allowed to make such mutations.
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3 Kommentare
Offiziell
Tom Dupuche
Thanks for the feedback Michael.
I'll raise this internally for investigation.
Regards,
Tom Dupuche
Zendesk Product Manager
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Dale Steinbacher
Have there been any updates on this issue? We have similar issues and would like to limit this functionality to system admins only.
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Shane Boyce
I use SSO for log in. When my users do this, they are completely locked out.
Being able to change your own information as a non admin required for log in creates a perverse agent incentive. An agent can “accidentally” overwrite their email and now no longer be able to work.
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