Agent must not be able to change his email address
We had an agent who accidentally overwrote his own email address with another.
Thus, he locked himself out and authorized a foreign person.
Requirement: It must not be possible for team members to change their email address.
Only admins are allowed to make such mutations.
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Offizieller Kommentar
Thanks for the feedback Michael.
I'll raise this internally for investigation.
Regards,
Tom Dupuche
Zendesk Product Manager
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Have there been any updates on this issue? We have similar issues and would like to limit this functionality to system admins only.
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