How to enable clients super user to interact with all tickets?


2 Kommentare

  • ZZ Graeme Carmichael
    Community Moderator


    Under the organisation tab, you should be able to set that up.

    Once you have set the organisation to all allow user to view all tickets, a new drop down appears to also allow comments.

    Now go to an end user in that organisation, and give them access to see the organisation tickets.

    They will now have access to see the org tickets and add public comments.


  • Jonathan Ruh

    Graeme, thanks for your help! This is great news. Currently, we only allow the clients supervisor to access Zendesk Guide, so he's the only user who can see all the tickets. 

    On the other hand, maybe later on, if all end-users of that organization get access to Zendesk-Guide, I'm not sure if the client agrees that all users can see all the organization tickets. It would be great if it would be possible to enable the "... and add comments" option per user and not only for the whole organization. 

    Anyhow, thanks for your help! 


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