Hello, Zendesk Team!
Our team leads in the old version of chats (not in the agent workspace) had the rights to ban a user in the chat - directly from the chat window. When switching to agent workspace , this feature was lost, leaving only the ability to ban a user by IP address. But this is very inconvenient and does not always work correctly.
In ticket #10087547 we got the final answer about ban users: "In the agent workspace, we can not ban users, only through the IP address."
Do you plan to add the ability to quickly ban users directly in chats/messaging in agent workspace?
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