Zendesk is sparing a paid seat for Jira integration
It is not a good solution by Zendesk to spare a paid seat for Jira integration.
There is an option to disable creating the integration without the Jira user, but then, the updates will be shown by the user who set up the integration.
Hope the product team finds an effective solution for this issue.
Thanks for your feedback. At the moment our Jira integration interacts with Zendesk via OAuth permissions. In this circumstance, we provide the ability to setup a dedicated user (Jira Admin) to ensure that all interactions are related to a specific user; particularly where Jira automations or workflow updates are utilised.
I've recorded your feedback and we'll consider it in future updates.
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