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messaging always automatic disconnection
Beantwortet
Gepostet 23. März 2022
I have already clicked online, but every few minutes, the line will be automatically dropped. Our customer service staff need to click the online button dozens of times a day, which is very cumbersome and time-consuming
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4 Kommentare
Carsten F.
Can you share a screenshot or maybe even a small video to show the exact behavior?
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Anwen
Like the below picture shows
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Dan Temmer
same
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Darenne
The error: Refresh chat now or what for the next reconnection attempt occurs when there was a network change or outage. The resolve this error, see the article: Troubleshooting your Chat connection. You can also go to Zendesk's Status page and enter your subdomain to ensure your account is not impacted by a service outage. For other errors about Chat disconnection, you may refer to this public-facing article.
I hope this helps! Have a lovely day.
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