Additional tags in creating new tickets via API not working

Greg Katechis i don't know which log have you seen, but the field is not empty when the webhook was updating

I've hide some personal information, but i can assure that the tag is not added...

Hi there! I took a look at some of the logs for your account and I saw that the custom field that you're referencing is empty. So with that field being empty, there isn't going to be a way for it to populate any associated values or tags. I would recommend reaching out to our Advocacy team so that they can troubleshoot this issue with you to see what you're trying to do and get you moving in the right direction.

Hi, i've the same problem.
I've my Webhook: PUT https://domain.zendesk.com/api/v2/tickets/{{ticket.id}} with that call

{
    "ticket": {
        "id": {{ticket.id}},
        "requester":{"email":"{{ticket.ticket_field_option_title_14712831286045}}"},
        "priority": "normal",
        "additional_tags": "{{ticket.ticket_field_option_title_14712831286045}}"
    }
}

And doesen't work.
I've tried also with "additional_tags": "test" and nothing

Thanks

Really hoping someone can help me with this. I am very confused since the settings say one and the actual api call does another. I really need to manage sending in the tags and everything I have tried does not work.

Tags on tickets is enabled and automatic tickets is disabled (even though when a create a ticket via api there is automatic ticketing based on fields). Just wanted to mention this. There must be soem other underlying reason or parameter?