No back button for Automations
If you open an automation, there's now zero way from the UI to get back to the automations list. Everything keeps forcibly re-routing you to the last automation you opened. The only way around this I can find is to manually edit the URL to get back to the list of all Automations. This is a very frustrating workflow.
It's still a pretty sub-par user experience, and doesn't match how triggers or macros look or work. It would be nice if it had a button, like the other settings do, to allow you to go back a page to the list. Additionally, clicking in the sidebar removes all the search terms I may have used to find the automation.
Also, since I posted, clicking on "Automations" in the side bar no longer works, either. I tested this in multiple browsers and this appears to have been removed.
Hello Parag Pradhan,
When you click on automations in the left-hand navigation bar, it does not act as a way to return to the automations list but behaves more like a link with no action attached to it. Instead, you have to click on another link (triggers, skills, etc.), and then re-click the automations option to get back to the automations list.
It's much worse now. This is really difficult and frustrating to use, there's no way to go back at all. The sidebar does nothing, the only option is to manually alter the url and hit enter. This is really unfriendly.
Hi CJ Johnson - I too see the same behavior, I thought it was just me, glad to see I am not alone. I would love to see more consistency in the UI across Macros, Views, Triggers, Automations, and probably some others I am missing.
Hi Parag Pradhan,
I posted a thread on the topic of the UI being outdated on Automations last year (https://support.zendesk.com/hc/en-us/community/posts/4408868233626-Update-Automations-Inteface-to-be-inline-with-Triggers) - the Product Manager at the time mentioned that there would be changes coming to the Automations UI.
Is there a timeline for when the Automations UI will be brought inline with the Triggers UI?
Hello CJ Johnson,
The quickest way to return to the list of Automations is to click on Automations from the left hand navigation.
The functionality worked the same way when settings were in Support. Thank you.
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