Measuring First Reply Time with a Chatbot

2 Kommentare

  • Ollie



    We urgently require this to be available also. We do however transfer to a queue rather than have the bot hold on for an agent but it is still impossible to correlate the data in the metrics.



  • SimplexCC LTD


    I was also looking for this kind of reporting, but was not able to find anything specific. We are not able to measure the waiting time after the bot handoff to live agent. 


Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Powered by Zendesk