Please disable automatic bulleting
Recently Zendesk was updated so that a dash and a space would automatically become a bullet point when writing responses in work orders. This is frustrating for users who do not desire this behavior (i.e. for keeping the format as plaintext-like as possible and/or easy and universal copy/paste) and is unable to be turned off. It is also inconsistent between Zendesk on the web and the mobile app. PLEASE either roll this back or add a per-account option to disable it completely.
-
Offizieller Kommentar
Hello Jesse Downing, Thanks for providing feedback.
The new editor has a built-in markdown editor and unfortunately, there isn't an option to disable markdown currently. However, you could undo (Cmd+Z) right after the text is autoformatted and it will go back to a dash and a space. Hope this helps!
-
Thanks for the feedback, Jesse!
-
This change has killed my productivity. I use TextExpander which allows me to type short words or phrases to paste various things into my tickets that I repeatedly do dozens of times a day. Most of them start with a dash and a space. Zendesk now converts that to a bullet and TextExpander keeps the dash and space. Now I have bullets and a dash/space and it looks horrible when I send my notes to my customers. It takes me so much longer to go back and clean up the notes.
-
ditto. thought I was going crazy. this has killed my productivity. Why Why ???
-
Hi Amisha,
It is helpful that there is a way to revert the behavior, but it is still an unnecessary (and inconsistent) inconvenience. A plaintext mode (or at least the ability to disable specific shortcuts) would be extremely helpful.
Thanks,
Jesse
-
Had problems with this as well, there is workaround by working a certain way but pretty frustrating when bullets don't want to co operate.
-
Adding to this, please give an option to turn this off, it's driving me nuts,
We need to paste information from Zendesk into our platform's admin area and it requires dash+space to work.
The first bullet point must always be undone with cmd+z
You can avoid new bulletpoints by using shift+enter for line breaks. This way a new dash and space won't create a new bulletpoint. -
I have to cancel the paste by [Ctrl]+Z, then paste with [Ctrl]+[Shift]+V again to resolve it. I would like to have an option to disable this function as it will reduce my work efficiency.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.
8 Kommentare