Up until 2 weeks ago, if we received a non-English ticket, the translate tool would automatically show on top of the ticket and detect the language. Now, it stops doing that and we have to click on the (3 dots) to select translate, which doesn't even detect the language of the ticket anymore. Anyone have this issue and how to solve it. We opened ticket with Zendesk Support but it has been 1 week and little updates.
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