Emails being sent to secondary email address


2 Kommentare

  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    In the hopes of helping someone else down the road, the issue was a requester value called deliverable_state. It was set to "mandatory" for the secondary email address, forcing all communication to go to that one. Once it was changed to "deliverable", Zendesk reverted to normal operation (sending to the primary email address).

  • Dane
    Zendesk Engineering
    Hi Louis,
    Thank you for sharing your resolution for this concern. 
    First of all, I would like to apologize for the delayed response. We encountered an issue where some tickets does not appear on our views. Rest assured, this has already been fixed. In addition, I checked your actual user and did not find the ticket that you have submitted. Just in case you'll need immediate assistance in the future, you can directly contact support and we'll be glad to help.

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Powered by Zendesk