Text feature missing images
When sending images to a mobile number purchased from Zendesk as a temporary line I've enabled it for images but no images are coming through when sent.
Text messages do come through, but how do you know if someone has only sent an image to your mobile number? and it doesn't notify the other person who sent the image that it has failed?
What's the go with the text feature?
Edit: I tested a PDF file and it failed on the sender side which is better than showing it sent.
Okay found the issue looks like a purchased a mobile number without MMS, suggest making this more clear to the user when they go to get a number, perhaps a faded image or checkboxes showing enabled and disabled features.
The next problem is when I went to get a new mobile number it appears MMS is not available for Australia? is it possible to get an MMS mobile number in Australia?
What about Australian numbers porting in as I interpreted the porting of the number would keep MMS enabled?
Suggest updating this article with more info related to regions and what is capable.
Is anyone able to help or advise on MMS in Australia?
If I've ported a number in will it continue to receive MMS in Twilio connected to Zendesk in Australia?
From what I've learnt with some of our customers here in Australia (that we've implemented for), it seems Twilio, which the service is built on, does not offer MMS outside of the US. I know ZD are aware of it but doesn't seem to be in this years Roadmap. Hopefully happens asap!
That's right, like what Lewis mentioned, Twilio only supports MMS in the US and Canada, so at the moment, it's not possible to send/receive MMS via Zendesk Talk in other countries. If you have some time to spare, I encourage you to start a thread about this in Feedback - Voice-Talk topic to engage with other users in need of the same feature and discuss possible workarounds. While the possibility of having MMS available outside the US and Canada would depend on our telephony service provider, Twilio, this would be helpful in gauging how this impacts users; threads with high engagement ultimately gets flagged by the Product team for roadmap planning. Thank you!
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