An error has occurred when trying to load tickets. Please check your configurations.
Hello Zendesk,
I configured all the steps needed for a Salesforce Zendesk integration (Ticket View, https://support.zendesk.com/hc/en-us/articles/4408843355290) and I went over and over it but I can not solve the error: An error has occurred when trying to load tickets. Please check your configurations. I reinstalled again, tried different profiles but I keep this message. Do you have suggestions?
-
Hi Johan,
I've linked an article below which goes through troubleshooting known issues and limitations with Salesforce integrations. Please take a look through there and see if any of them apply to you:
How can I troubleshoot known issues with the Salesforce integration?
If you continue having trouble, feel free to let me know and we can look in to it in more detail.
Thanks!
Tipene
-
Hello Tipene,
I Solved the issue: An error has occurred when trying to load tickets. Please check your configurations
On https://support.zendesk.com/hc/en-us/articles/4408821555482-Setting-up-the-Zendesk-for-Salesforce-integration At section: Setting up user access to Zendesk tickets in Salesforce bullet number 4. Under OAuth Policies, set Permitted Users to "Admin approved users are pre-authorized" and click Save. This is a required setting also needs to be a reference to IP Relaxation were: Enforce IP Restrictions, but release for refresh tokens needs to be selected (instead of Enforce IP Restrictions) when profiles in SF are restricted with Login IP Ranges.
-
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.
2 Kommentare