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Is it possible to use Macros to trigger external events?

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Marc Dufour (Groan)

Gepostet 04. Mai 2022

As the title says, we want go somehow trigger an event outside of Zendesk using a Macro, or some other automation. 

We are hoping to set up a system where when we set up this Macro, it then creates a connection to our software's API

Is there some sort of tie in from Zendesk to external APIs triggered by a Macro or other trigger?

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    Dave Dyson

    Hi Marc,
     
    A way to do this via a macro would be:
    1. Have the macro add a specific tag to a ticket
    2. Create a Webhook to access your API
    3. Create a trigger that looks for updated tickets that include that tag, and then uses that Webhook to connect to your software's API, and then removes the tag (in case you want to be able to take this action again)

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    Marc Dufour (Groan)

    Thank you for the reply @...

    I will likely have more questions around this so don't go anywhere :)

     

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    Dave Dyson

    I'll be here! 

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