Exporting Team member list

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15 Kommentare

  • Mark Szymanski

    Yes!  Definitely needs an export function.

     

    1
  • Luma Lopes

    +1

    0
  • Heather Rommel
    Community Moderator
    Zendesk Luminary
    The Product Manager Whisperer - 2021

    +1 I'd add that we want the GROUPS the user is assigned to in the export and a way to identify which group is the default one. 

    3
  • Tom Dupuche
    Zendesk Product Manager

    Hi all,

    Thanks for the feedback. A dependency for introducing export team members is that we need to make the new Team members page the default experience for customers. That's what we are currently working on and will be released in August/September this year.

    The next priority is export team members and our target timeline is by the end of 2022. Wish I could say it was sooner, but want to be realistic about timelines with you.

    Regards,

    Tom Dupuche

    Zendesk Product Manager

    0
  • Sy Sussman

    Thanks for the update Tom. Some requests for being able to export team members:

    • We should be able to export them all at once, not just 100 at a time.
    • We should be able to choose which fields to export, including custom fields.
    • We should be able to filter the data we want to export. For example, export only Light Agents.
    1
  • Kai B
    Zendesk Luminary

    +1 to this feature and to Sy's comment re: functionality

    0
  • Jessica C

    +1 I went to export and just found out we lost the functionality, so I totally agree!

    0
  • CJ Johnson

    This is marked "planned" but there's no official comment pinned to give anyone an idea of when this is going to be in the product? 

    0
  • Dustin Klea

    It sounds like this feature should have been completed but I still dont see it, and its making it harder to complete audit requests. Any updates here?

    1
  • CJ Johnson

    Tom Dupuche Could you let us know what the status of this is please? 

    1
  • Kai B
    Zendesk Luminary

    Coming back to this one as it's currently causing me a real headache. Each of my business units has a set number of licences allocated in the budget, however to manage this we are currently having to run spreadsheets which captures joiners and leavers, but it is incredibly difficult to monitor movement from light to full licences and which role permissions they have (required for information security) - we are looking to integrate the users API into our data warehouse but I really feel like it shouldn't be this difficult and time consuming to manage my licence budget in the meantime

    0
  • Admin

    Hey Tom Dupuche - It's now 2023 but still don't have any definite date as to when this will be made available. 

    So what's the update on this one now? end of 2023 I guess? 

    0
  • Kristin Palmer
    Zendesk Product Manager

    Hi all

    Its great to see so much interest here for the Export feature! I’m happy to report that work on this feature is underway and I will keep you updated once we have a release date.

    Thanks

    0
  • Eric

    Kristin Palmer any updates? It is now another two months and I, like so many other customers, am spending hours and hours manually doing what should be easily available to anyone. 

    0
  • Kristin Palmer
    Zendesk Product Manager

    I’m very pleased to let you know that we have started rolling out a new feature that allows admins to export a list of their team member data. This feature will be available in your account by March 16th (PT).

    You can read our product announcement here and please let us know if you have any feedback.

    Thanks

    0

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