In comments, how can I identify, which is normal comments and which is chat comments.

1 Kommentare

  • Erica Girges
    Zendesk Developer Advocacy
    Hi A A,
    That would be correct! I would also recommend confirming the comment's channel using the Ticket Comment's API. It would be the most seamless/accurate verification process. 
    If needed, here's a better breakdown of that via object and the corresponding fields/possible values.
    Hope this helps!

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