Anyone know how to get the message-id for a bunch of tickets?

5 Kommentare

  • Graeme Carmichael
    Community Moderator

    I do not believe the message-id is available from the API. This is the code in an email that lets Zendesk link to the original ticket?

    Just curious why you would need it?

    0
  • CJ Johnson

    There's two reasons I can think of off the top of my head: 

    1.  You are troubleshooting why ticket replies are not matching up to the original tickets. 

    2. You need to confirm what emails, or retrieve emails that did not make it into Zendesk. 

    0
  • Dion
    Zendesk Customer Care
    Hi CJ,

    The API endpoint that returns the Message-ID is the Ticket Audits endpoint and you can check that here:

    https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/#list-audits-for-a-ticket 

    It will show you the message-id for the incoming emails.

    Hope this helps!

    Dion
    -1
  • Chris Curlett

    Hi Don

    I pulled up a list of audits, and I pulled up a specific audit, and I am just not seeing Message-ID. I too would find the ability to capture the Message-ID extremely helpful, but I am just not seeing it in the audits. 

    Can you clarify where / how to pull the Message-ID?

    Thanks!

    - CJ

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Chris,
     
    The only way to see the message ID is by viewing the HTML and original email as mentioned in this article: https://support.zendesk.com/hc/en-us/articles/4408832876442
     
    I'd recommend creating a feedback post in our Feedback - Ticketing System (Support) topic for our product managers to view since they're actively monitoring that topic.
     
    I hope this helps!
    0

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