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8 Kommentare

  • Nicole Saunders
    Zendesk Community Manager

    Hi Idriss Nasri

    You'll need to customize your help center theme. This is a good place to start: 

    Branding your Help Center

    I'll see if some other folks can chime in with additional details. 

    1
  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member of The Year - 2021

    Hi Idriss Nasri :)

    You can post your queries here, then I can help you. Feel free to ask any questions which relate to HC theme customization.

     

    Thanks

     

     

    1
  • Idriss Nasri

    Thx to both of you, going to have a look to this in the coming days ;-) 

    0
  • Idriss Nasri

    Hi again, 

    Ifra Saqlain the link I received from Nicole is to customize the Guide and the help center, which we already did. 

    I am more interested in customizing our Support and Explore Zendesk.

    Regards,

    Idriss

    0
  • Gustavo Oliveira
    Zendesk Customer Care
    Hi Idriss,

    For customizing the Zendesk Support, please have a look at the article Branding the agent interface.
     
    There are not many options, but you can change the colour, add a custom favicon, etc.
     
    Please have a look at the articles above, it will help you with the Support customization.
     
    Best regards,
    1
  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member of The Year - 2021

    Hello Idriss Nasri and Gustavo Oliveira,

    Thanks Gustavo Oliveira to share these useful links. I'll also try this for my Support Centre :)

     

    Thanks

    1
  • Idriss Nasri

    Hello, thx Gustavo Oliveira.

    Really helpful, did that for internal use now.

    Do you have a link with infos about how to customize the design of the tickets (emails) that the customers receive please?

    Like adding our own brand design, logo, colors, etc..

    Was not able to find this info online for external use.

    Regards,

    Idriss

    0
  • Gustavo Oliveira
    Zendesk Customer Care
    Hi Idriss,
     
    Yes, we do.
     
    This is covered in the article Customizing your templates for email notifications.
     
    I believe this is going to help you to customize further your replies :D 
     
    Best regards,
    0

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