We have tried using the out of the box light agent / contributor profiles and we aren't able to find a profile that isn't given access to the "Add New Ticket" link.
That New Ticket pane, has the Requester field, which autofills - allowing 3rd party clients (we're a white label provider, but sometimes we have VIP agents from the client who want to check chats in Zendesk).
They can be restricted on what they see by group EVERYWHERE except for the requester field, which will start to provide competitors customers emails for them at the typing of 2 letters
Can we not hide the requester field, or have a profile that DOES NOT have the ability to create a new ticket (our preferred method)
We tried creating the strictest profile we could and no joy.... please - either let us know how to do this or at least limit the autocomplete to the group of the profile creating the ticket
This is a desperate business case for us. I've worked with competitors software and it's the easiest thing inthe world to do with permissions
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