hyperlinking placeholders
We'd like to be able to hyperlink text in a Macro using our ticket satisfaction survey URL placeholder: {{satisfaction.url}}
This worked up until January 2022, but no longer works as the link it generates breaks.
-
Try using this instead:
{{satisfaction.rating_url}} -
Yes, Scott - that is what we are doing currently. But previously we were able to use the placeholder
{{satisfaction.rating_url}} to hyperlink text such as 'To give us a quick thumbs up/down or to leave feedback, please click *here*'. -
Sorry, I'm not understanding the problem. Can you explain it again?
-
Like this 😊
Doing this worked before mid-January 2022 when I raised a ticket with Zendesk Support. Your Agents have said they are not sure why it no longer works and have suggested some workarounds, but I think it looks a lot cleaner as per above image, rather than a long string of text.
-
Thanks for clarifying and adding the screenshot! Super helpful. We're investigating and will update this thread when we have some news to share.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.
5 Kommentare