hyperlinking placeholders

5 Kommentare

  • Sophie Anderson

    Like this 😊

    Doing this worked before mid-January 2022 when I raised a ticket with Zendesk Support.  Your Agents have said they are not sure why it no longer works and have suggested some workarounds, but I think it looks a lot cleaner as per above image, rather than a long string of text.

    1
  • Scott Allison
    Zendesk Product Manager

    Try using this instead:

     {{satisfaction.rating_url}}

    0
  • Sophie Anderson

    Yes, Scott - that is what we are doing currently.  But previously we were able to use the placeholder  {{satisfaction.rating_url}} to hyperlink text such as 'To give us a quick thumbs up/down or to leave feedback, please click *here*'.

    0
  • Scott Allison
    Zendesk Product Manager

    Sorry, I'm not understanding the problem. Can you explain it again?

    0
  • Scott Allison
    Zendesk Product Manager

    Thanks for clarifying and adding the screenshot! Super helpful. We're investigating and will update this thread when we have some news to share.

    0

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