Updating user's organization based on form field


3 Kommentare

  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Hi Marci Abraham,

    I would recommend the following:

    1. Create a webhook targeting the desired end-point (e.g. Create or Update Organization or Update User).

    2. Create a trigger that notifies the webhook when the desired form field is present and ticket is created (would fire too many times if you choose "ticket is updated", but will capture any changes). Refer to api documentation for json payload according to the selected end-point. You can also refer to Placeholder Reference to relay form field values.

  • Marci Abraham

    Many thanks, Ahmed Zaid I appreciate the guidance and will give this a try!

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for jumping in and sharing that solution, Ahmed Zaid!


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