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Metric for Unassigned Tickets

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Helen Dobson
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I need to create a calculated metric for all open tickets without an assignee but I am struggling with this can anyone help?

I have tried some simple things like [Assignee name] = "NULL"

 

1 Kommentare

  • Gab Guinto
    Zendesk Customer Care
    Hi Helen,
     
    You can try this formula:
    IF [Assignee name]=NULL THEN [Ticket ID] ENDIF
    Use the aggregators COUNT or D_COUNT with this metric, and that should show you the count of tickets that are currently unassigned.
    1

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