Trigger Subcategories

4 Kommentare

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for sharing this feedback with us, Syd! If other users are interested in this or similar functionality, please up-vote Syd's request. If you have additional details to share about why this is needed, please share your thoughts in the comments below. 

  • Rusty Gregory
    Zendesk Employee

    Sydney Neubauer

    As a product designer I appreciate the feedback about what users are struggling with and what would make their job easier. That is an interesting idea about trigger sub categories. Unfortunately it is not on the current road map but I will take not and log it with our Admin experience improvements. 

  • Kalle Windefalk

    Totally agree on Sydney Neubauers use case. 

  • Sydney Neubauer

    A workaround we have implemented is that we have the categories by group but inside we work our triggers very specifically to get more granular. As you can imagine, that now makes our trigger names 20+ words


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