Custom Count Metric - Help with old code
BeantwortetHi all,
my predecessor created a custom "count" metric, which should only include tickets with specific tags. Looks like this:
IF (
INCLUDES_ANY([Ticket – Tags],
"%tag1",
"tag2",
"tag3",
"%tag4",
)) THEN [Ticket-ID] ENDIF
My question now is, what does this percent symbol (%) mean?
-
Hi Denise,
% is a wildcard character and can be used to search for values containing a particular string of text (Finding tickets that contain a specific string in one of their tags). In that formula, %tag1 and %tag4 will look for tags that ends with tag1 and tag4, e.g., premiumtag1, test-tag1, ticket_tag4.
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