I am trying to just get Explore to return the timestamp that Satisfaction was offered at. I feel like this should work:
But the problem is, it is ignoring a ton of tickets that match. In the image below, there's like, 100s more rows like the last ones, which I included to show it's finding the timestamp and working for some tickets. But as you can see, there's 2000 tickets where the field satisfaction_score was set to "offered", that do not have any timestamp listed. If I look at the tickets, there's a very clear and normal update offering satisfaction on them.
Do I need to adjust my formula? Why is this happening?
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