I have opened a ticket with ZD but they've said it will be a few days before I receive a reply so I'm hoping maybe someone here has already solved this same problem.
I am building a flow in preparation for when we change from the classic web widget to messaging. We currently utilize offline forms and want to maintain a semblance of this functionality.
I have built custom fields into our flows, and would like to use triggers to auto-select the correct form based on the choices a user has made in the answer bot flow.
For example, if someone chooses "order status", I would like the "order status" form to be selected.
I have been testing this in our sandbox and the conditions that I believe should work are not working. Is the text that is present when the ticket is created from answer bot not "read" for the purpose of firing triggers? (I have it first in the trigger list so it's not an order issue)
I have also tested with not having the comment (public or private) condition present, and have the same outcome. Of course without specifying the text string, all incoming conversations would be moved to the order status form which is not desirable.
Thanks in advance for any tips you can offer.
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