Automatic Switch from Messaging to Email Channels Post Chat

Hi!

When a client begins a messaging chat, once the chat has concluded, the ticket should default to Email.

Currently, whenever the ticket is closed/X'd out of, it defaults back to Messaging once the ticket reopens.

As a result, I've sent chat messages to clients unintentionally as a result.

Can this be addressed? Sooner rather than later?

Thanks!