Reporting on Agent Activity


3 Kommentare

  • Tom Erik Skjønsberg

    You should be able to do this easily using the Support Updates History dataset.

    You can use Updates, Comments, Activities, Tickets Updated and a host of other metrics, and simply filter it on the updater name.

  • Lou
    Community Moderator

    Try this query and see if it helps. You can filter on Updater name (agent) and date (yesterday, last month, etc.).

    I forgot to mention, it's the Tickets Updates Dataset.

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for jumping in to help, Tom Erik Skjønsberg and Lou!


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