Ability to have shareable link available without login

4 Kommentare

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for posting your thoughts and for using the feedback template, Kelly Sichel

    If other users have similar needs or like Kelly's idea, please up-vote her post and add any other thoughts or details in the comments below. 

  • Casey Birkholz

    This would extremely valuable. We have a lot of restricted content visible to a mix of user segments. Our enterprise-level customers and our independent contractors must log in to view articles in their categories. However, we'd like to make some of these restricted articles accessible via a link so that other users can view restricted articles without logging in to Zendesk. This would be for users who either do not have a Zendesk profile or would not be tagged for inclusion in our user segments. E.g., consumers who use our platform one time or customers of our B2B customers.

  • Katarzyna Karpinska
    Zendesk Product Manager

    Thank you for your feedback, this is an interesting case that my colleague @... and I have on our radar. We don't have however any immediate implementation plans for it just yet. 

  • Rafael Santos
    User Group Leader

    Katarzyna Karpinska, this is already the case with Answer Bot suggested articles, in which the link includes an access token within the URL Parameters.

    It would be great to be able to generate those on demand either via the UI or a specific API Endpoint.


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