Instagram Integration
I've integrate the instagram into the account, but when a costumer replies an story asking something about that story, I can't see which story they are reffering to, so I have to go into the app, and search the person's name, that means that I also cannot see what is the "@" of the person, which dificulties me in the same way.
How do I do to support tickets like this?
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Hi Eduardo,
I can see you are looking to identify the Instagram story in Zendesk. This is currently not supported.
We have taken this feedback. Please, kindly follow up on this article for future news.
Thanks for your comprehension! -
HI Eduardo -
Per Gabriel's comment, since this is not something that you can currently do in the product, I'm going to move this conversation over to our product feedback space. This will help make the product managers aware of the limitation, and allow other users to chime in. -
Hi!
I wrote the support because of this issue too. It is so a bad process.
"Hi, I can not see the story you reply. Can you tell me?" Bad, bad, bad.
Regards,
Tatjana -
Hello,
I reported a similar issue in this ticket, unfortunately I have no response from the Zendesk team yet.
https://support.zendesk.com/hc/en-us/community/posts/4445591860634-Trigger-and-attachment-needed-for-Instagram-Direct-stories-reactions -
Hi, Is there an update on this?
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