I need help trying to set up my call routing properly while keeping different messages based on a schedule.
We are trying to have a message that appears during business hours and routes to an agent in a certain group(support team). Then another message for after-hours that routes to another group(on-call team). We can accomplish this using a failover number but you cannot use a Zendesk Talk number for a failover number. Currently, we have Always Route Calls so that the calls will properly come in but this only allows for a single call message.
Appreciate any insights or help. Thank you.
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