How do i interpret whether a ticket has breached the SLA Poilcy or not from Ticket Metrics Events REST API ?


1 Kommentare

  • Erica Girges
    Zendesk Developer Advocacy
    Hi Praful,
    You'll want to look for all event types with a value of breach. These ticket metric event types are specific to when a SLA target has been breached. If you would like to learn more about the various Ticket Metric Event types, I recommend checking out this doc.
    Hope this helps!

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Powered by Zendesk