Request feedback after negative article vote - code implementation
Hello! I would like to implement a survey for users that visit our help center after a negative vote and this is requested from many others Zendesk users.
I found a good option here https://support.zendesk.com/hc/en-us/community/posts/4409506755866-Request-feedback-after-negative-article-vote .
Does anyone tried it? I have few questions about it and I need help!
My concerns here are
- Where the feedback generated with the workaround code for the not useful votes will go (special que, …).
- this will code applied to all articles in the database? can I just test it with one?
-
1) The feedback indeed goes to a special queue. In the community post you shared it links to a news requests page in the Help Center which creates a ticket where the feedback is stored.
2) Yes the code is indeed active for al pages that have an article. You could just create a new template for an article, where this code runs. Then when you're writing the article, select the newly created template, and only in that article this mechanism works. 💪
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