Agent View Banner dependent on customer field

Beantwortet

6 Kommentare

  • Brett Bowser
    Zendesk Community Manager
    Hey Phil,

    Have you had a chance to take a look at our App Marketplace to see if there's an integration available to get you what you're looking for?
     
    We also have the Customer Context panel that can be used to display important user information to your agents which may be worth taking a look at as well.
     
    I hope this helps!
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  • Phil Williams
    Community Moderator

    Hi Brett,

     

    Yep but couldn't find an app that ticked my simple boxes. Aware of the customer context panel but it's not quite "in your face" enough for agents to see.

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  • Phil Williams
    Community Moderator

    Not really sure if that helps or not 😉

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  • Phil Williams
    Community Moderator

    Actually I've thought of a way round this.

    If the ticket arrives from a customer with one of our flag fields I can run an trigger to add a warning internal comment and append that immediately below the first public comment.

    Right in front of the agent, job done 😀

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  • Brett Bowser
    Zendesk Community Manager
    Great solution Phil! Didn't even think of that :) 
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  • Phil Williams
    Community Moderator

    Neither did I until then! Works a treat though :)

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