How to add custom drop-down options on help-center

Beantwortet

3 Kommentare

  • Dave Dyson
    Zendesk Community Manager
    Hi Prashant, can you talk more about what you're trying to achieve? What dropdowns are you wanting to modify, and why?
     
    Thanks!
    0
  • Prasanth P

    Hi Dave Dyson,
    Thanks for reply.
    I have custom dropdown like "issue_type" with some options.Now I'm trying to add more dropdown options on that custom dropdown on help-center.how to add that based on Id? Or other script

    0
  • Thomas Verschoren
    Community Moderator

    Hey,

    The Dropdown fields in your Guide form are created by editing a custom ticket field in the Zendesk Admin Panel.

    Adding or injecting extra options in a dropdown client-side will not work since the added options are not known by Zendesk and thus not reflected in the Agent Workspace.

    I recommend adding the dropdown options via https://support.zendesk.com/hc/en-us/articles/4408828883738-Editing-and-managing-your-ticket-fields

    0

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