I'm new to Explore and can't seem to display the metrics I need.
I am trying to simply show the length of time since the Customer who logged a ticket was sent an update on a ticket, so not first response time, just the last time they were updated (as some tickets go back and forth with customers).
I don't want the last activity on a ticket, as this would include internal comments, so in effect want to show the length of time since the last public reply was sent to the customer.
I can't seem to find a way to do this, is this possible? Thanks
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