Building Dashboards in Explore

1 Kommentare

  • Gab Guinto
    Zendesk Customer Care
    Hi Hannah,
     
    You can try building custom attributes and metrics for this. You may refer to this article about Working with earliest and latest date functions. There's a sample recipe in that article that shows how to get the latest public agent comment timestamp. From there, you can build your custom metric (using the DATE_DIFF function) to calculate how much time has passed since the event/timestamp. See Explore date functions
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