[Zendesk Support] Choose email when reply to a ticket - "Send as" function for email

Beantwortet

13. Juni 2022 08:18

Hi,

We have connected Zendesk with multiple email addresses, and when we reply to a customer ticket via email, is it possible to choose which "email" to reply to the customer?

It is similar to the "Send As" function for Outlook/ Gmail.

Thanks.

Kai

1 Kommentare

Ahmed Zaid
- 13. Juni 2022 15:13
User Group Leader Community Moderator
Hi Kai,

I believe what you are looking for is this app! A great free utility built by Zendesk.

Hope that helps!

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