Hold timer

3 Kommentare

  • Dave Dyson
    Zendesk Community Manager
    Hi Cyn, I don't think there is – can you add some more details about what you'd want from such an app?
    0
  • We're just looking for something that starts automatically when a customer is placed on hold and displays the hold time. Our agents aren't to leave a customer on hold for more than 2 minutes without checking in with them. The timer would start afresh after a check-in.

    Thanks, Dave.

    0
  • Dave Dyson
    Zendesk Community Manager
    Gotcha Cyn, thanks for the clarification. I don't know of an app that will do this. Maybe some clever and enterprising developer will see this and give it a try!
    0

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Powered by Zendesk