we have the strangest thing happening and no one seem to be able to give me an clear answer.
When replying to emails from customers, ZD takes part of the body of the email and adds it to the subject line, removing the original incomming subjectline. This causes huge confusion at our customers end (B2B) as they cannot serch by email subject, also it doesn't look professional. We have recenlty switched on the FAQ and forms but I can't for the life of me see why this should matter. I should add that the agetns never change the incomming sobject line aka Ticket headline. Help plsssss :)
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.